POLICY ON HANDLING OF FREEDOM OF INFORMATION REQUESTS –  last reviewed June 2026, due for review June 2027

• Louth Town Council has produced and publicised a Publication Scheme, which makes it clear what information can already be accessed. The Publication Scheme outlines any charges which may be made in supplying any information.

• Any additional information which is not part of the Publication Scheme can be requested under the Freedom of Information Act 2000.

• A request for information can be made from anywhere in the world and must be made by letter or e-mail and should be sent to the Clerk to the Council. The request must include a contact name, an address for correspondence and state clearly what information is required.

• Responsibility for dealing with all requests for information has been delegated to the Clerk to the Council, who is required to respond to the request by law under the Freedom of Information Act 2000.

• The first step will be to identify whether the requested data is held by the council. If not, the applicant will be notified accordingly.

• If information is held, and is not subject to any exemption, it will normally be supplied within 20 working days unless there is a fee to pay, or further clarification must be sought.

• If the request for information is unclear, the Clerk to the Council will contact the applicant to clarify what data is being sought. If clarification of a request is needed, the 20 working day period will commence on receipt of the additional information.

• If the information is not held by the Council, but the Council is aware of another public body which may hold the information, the request will either be forwarded to the third party concerned, or the applicant will be given details of which public authority is believed to hold the information.

• Where information cannot be provided, a refusal notice will be issued explaining which exemption applies, and advising of any right to appeal, if applicable.

• Where information is subject to a ‘qualified exemption’ under the FOI Act, there may be an extension to the 20 day period whilst further consideration is given to applying the public interest test, to determine whether any information should be withheld or disclosed.

• Where any complaint is received about the processing of any request for information, this will be referred on to full Council for attention.

• Where any correspondence is received from the Information Commissioner’s Office in relation to any Freedom of Information matter, this will be referred on to full Council for attention.

• Freedom of Information Requests are free, however Louth Town Council may seek to recover communication costs, such as photocopying, printing or postage. Louth Town Council is not obliged to deal with requests if the costs of finding the information exceed a set amount known as the appropriate limit.

• Under the Freedom of Information Act, Louth Town Council reserves the right to refuse a Freedom of Information Request if it is repetitive (i.e. the applicant has requested the same, or substantially similar information as previously requested, without reasonable time passing between requests) or vexatious (i.e. likely to cause disproportionate or unjustifiable level of distress, disruption or irritation).